Instills Trust

Gaining the confidence and trust of others through honesty, integrity, and authenticity

Instills Trust can seem like a personality trait you either have or you don’t. However, just like respect, trust can be earned. People trust those who have a track record of being honest and forthcoming, following through on commitments and keeping confidences. If you are consistent with these behaviors, even when you’ve made a mistake or there’s bad news, people notice.

Remember that we judge ourselves based on our intentions, but others judge us according to what we do.

Instills Trust at LII

Here's what a group of LII leaders had to say about Instills Trust:

Do what you say.

Honor your commitments and do what you say you will do. If that seems simple, do things you know you should do, even if you haven’t explicitly promised to do them. For example, a manager knows addressing performance issues is part of the job. If he or she avoids this responsibility because it is uncomfortable, the broader team loses trust.

Do what you say.

Honor your commitments and do what you say you will do. If that seems simple, do things you know you should do, even if you haven’t explicitly promised to do them. For example, a manager knows addressing performance issues is part of the job. If he or she avoids this responsibility because it is uncomfortable, the broader team loses trust.

It’s OK to be vulnerable.

You may have been taught to hide your shortcomings at work and never ask for help. That’s not the kind of workplace LII wants to be. To build trust you need to let people in. Showing vulnerability makes you authentic and approachable.

It’s OK to be vulnerable.

You may have been taught to hide your shortcomings at work and never ask for help. That’s not the kind of workplace LII wants to be. To build trust you need to let people in. Showing vulnerability makes you authentic and approachable.

Be honest when it’s hard.

It’s much easier to be honest when we have nothing we’d like to hide. Admitting mistakes and owning up to failures takes courage, but pays dividends in the trust it builds.

Be honest when it’s hard.

It’s much easier to be honest when we have nothing we’d like to hide. Admitting mistakes and owning up to failures takes courage, but pays dividends in the trust it builds.

Be transparent.

It’s more common for people to share too little in the workplace than share too much. Abandon ulterior motives. Tell others what you’re really after. Explain the reasons behind decisions.

Be transparent.

It’s more common for people to share too little in the workplace than share too much. Abandon ulterior motives. Tell others what you’re really after. Explain the reasons behind decisions.

Keep confidences.

Transparency breeds trust, but that doesn’t mean you should share everything. You still need to keep confidences and refrain from sharing information that would bring harm without benefit. And, remember that too much directness can appear confrontational.

Keep confidences.

Transparency breeds trust, but that doesn’t mean you should share everything. You still need to keep confidences and refrain from sharing information that would bring harm without benefit. And, remember that too much directness can appear confrontational.

How can I apply Instills Trust at my level?

Instills Trust has slightly different characteristics based on your job level. Click the button for your level.

Follows stated policies and practices

Displays consistency between words and deeds

Is honest and direct in dealing with people

Is reliable; can be counted on to honor agreements and commitments

You can download a list of all competencies for your job level on the Definitions By Job Level page.

Go to Definitions By Job Level

Is honest and straightforward when working with others

Honors agreements and commitments, even when working through competing priorities

Shows consistency between words and actions

Maintains integrity and professional codes of conduct

You can download a list of all competencies for your job level on the Definitions By Job Level page.

Go to Definitions By Job Level

Demonstrates consistency between words and actions, gaining others' trust

Models reliability and ensures that the team meets its commitments

Maintains honesty and authenticity and encourages others to do the same

Is trusted to represent or protect the interests of others fairly

You can download a list of all competencies for your job level on the Definitions By Job Level page.

Go to Definitions By Job Level

Acts in the best interests of others and the organization, even when it conflicts with self-interests

Models dependability and expects others to live up to their agreements

Shows consistency between words and actions, gaining people's trust and respect

Is truthful and transparent, fostering a sense of trust in the organization and its leadership

You can download a list of all competencies for your job level on the Definitions By Job Level page.

Go to Definitions By Job Level

Continue Your Learning

Visit the Development Resources page to find out how to learn more.
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