Communicates Effectively

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

While some people may recognize they aren’t good at speaking in front of a group or writing eloquently, fewer recognize that their routine communications with coworkers or customers may need improvement. Communicating effectively involves more than delivering spoken or written words. It requires taking some responsibility for ensuring understanding between you and your audience. The first step is to know your audience. What do they care about? What do they already know about your topic? What type of communication works best with them? Discover all of the relevant information. Increasing your knowledge will help you decide how, when and where to communicate to ensure maximum understanding.

Communicates Effectively at LII

Here's what a group of LII leaders had to say about Communicates Effectively:

Know your audience.

The best way to be understood is to first understand. Learn about your audience’s point of view. Ask good questions and listen.

Know your audience.

The best way to be understood is to first understand. Learn about your audience’s point of view. Ask good questions and listen.

Mix it up.

It’s common to prefer one style of communication. If you overuse email, practice picking up the phone or having face-to-face conversations. Consider how your audience likes to receive communication. When you need to reach a large group, you’ll need more than one method.

Mix it up.

It’s common to prefer one style of communication. If you overuse email, practice picking up the phone or having face-to-face conversations. Consider how your audience likes to receive communication. When you need to reach a large group, you’ll need more than one method.

Get to the point.

We live in a busy, fast-paced world. Don’t bury the lead. Get to your main point quickly and provide background as needed.

Get to the point.

We live in a busy, fast-paced world. Don’t bury the lead. Get to your main point quickly and provide background as needed.

Master timing and frequency.

No one likes to be surprised with critical information that came too late. Demonstrate strong communication skills and leadership courage by delivering tough messages early and up front. Important messages may require several reminders.

Master timing and frequency.

No one likes to be surprised with critical information that came too late. Demonstrate strong communication skills and leadership courage by delivering tough messages early and up front. Important messages may require several reminders.

Check for understanding.

Ask questions and watch body language to gauge whether your point is getting across. Watch for signs you are talking down to others, speaking over their heads or beating your point to death.

Check for understanding.

Ask questions and watch body language to gauge whether your point is getting across. Watch for signs you are talking down to others, speaking over their heads or beating your point to death.

How can I apply Communicates Effectively at my level?

Communicates Effectively has slightly different characteristics based on your job level. Click the button for your level.

Keeps others informed

Listens attentively to others’ insights, advice, and instruction

Responds openly to others

Speaks with an appropriate amount of detail

You can download a list of all competencies for your job level on the Definitions By Job Level page.

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Clear, concise, and professional in communication

Listens with interest to what others have to say

Shares information and updates with others as needed

Is clear and thorough in reports, documentation, and other written information

You can download a list of all competencies for your job level on the Definitions By Job Level page.

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Adjusts communication content and style to the audience and a diverse set of stakeholders

Breaks down communication barriers between others

Encourages candid and open communication among groups

Practices active and attentive listening skills to verify understanding

You can download a list of all competencies for your job level on the Definitions By Job Level page.

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Creates venues for constructive dialogue within the organization

Demonstrates candor and openness when discussing major organizational initiatives

Communicates effectively to a wide variety of audiences at all organizational levels

Promotes a free flow of information throughout the organization (e.g., upward, downward, and across)

You can download a list of all competencies for your job level on the Definitions By Job Level page.

Go to Definitions By Job Level

Continue Your Learning

Visit the Development Resources page to find out how to learn more.
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